The Power of Managed IT Services

The Power of Managed IT Services

While businesses heavily rely on technology for their operations, maintaining uptime is paramount. Uptime refers to the period during which a system is operational and available for use. In this blog post, we’ll delve into the power of managed IT services and how they can help businesses improve overall uptime by proactively monitoring and managing IT systems.

Any downtime, whether due to technical glitches, system failures, or cyber-attacks, can severely impact productivity, revenue, and reputation. That’s where managed IT services step in, offering proactive monitoring and management of IT systems to ensure optimal uptime and business continuity.

We’ll explore the benefits, including preventing downtime and enhancing business productivity, that come with leveraging managed IT solutions.

Understanding Managed IT Services

Managed IT services involve outsourcing the responsibility for maintaining, monitoring, and managing IT systems and functions to a third-party provider. These services can encompass a wide range of offerings, including network monitoring, cybersecurity, data backup and recovery, software updates, and technical support.

The key distinction of managed IT services lies in its proactive approach. Instead of waiting for issues to arise and then reacting to them, managed service providers (MSPs) employ advanced monitoring tools and proactive maintenance strategies to identify and resolve potential problems before they disrupt business operations.

Proactive Monitoring for Preventing Downtime

One of the primary benefits of managed IT services is the ability to proactively monitor IT systems round-the-clock. This continuous monitoring allows MSPs to detect and address issues in real-time, often before they escalate into critical problems that could lead to downtime.

By leveraging sophisticated monitoring tools and technologies, MSPs can track various aspects of IT infrastructure, including servers, networks, applications, and endpoints. They can identify performance bottlenecks, security vulnerabilities, hardware failures, and other issues that may impact system reliability and uptime.

For example, if a server starts experiencing unusually high CPU usage, indicating potential performance degradation, the MSP can intervene promptly to investigate the root cause and take preventive measures, such as optimizing resource allocation or applying software patches, to mitigate the risk of downtime.

Proactive Management for Business Productivity

In addition to monitoring, managed IT services also encompass proactive management of IT systems. This proactive approach involves regular maintenance, updates, and optimizations to ensure the smooth and efficient operation of technology infrastructure.

Routine tasks such as software updates, security patches, and system configurations are essential for keeping IT systems secure, stable, and up-to-date. However, these tasks can often be overlooked or delayed in organizations that lack dedicated IT resources or expertise.

Managed service providers relieve businesses of the burden of managing these tasks internally. They implement automated processes and scheduled maintenance routines to keep systems patched, updated, and optimized without disrupting ongoing operations.

By proactively managing IT systems, MSPs help businesses minimize the risk of security breaches, performance degradation, and compatibility issues that could lead to downtime. Employees can work with confidence, knowing that their IT environment is well-maintained and secure, thereby maximizing productivity and efficiency.

Predictive Analysis for Future Preparedness

Managed IT services go beyond just addressing immediate issues; they also leverage predictive analysis to anticipate and mitigate potential problems before they occur. Through the collection and analysis of data from IT systems, MSPs can identify patterns, trends, and potential risk factors that may impact uptime and business continuity.

For instance, by analyzing historical data on system performance, usage patterns, and security incidents, MSPs can identify emerging threats or recurring issues that require proactive intervention. They can then implement preventive measures, such as implementing additional security controls, upgrading infrastructure components, or adjusting resource allocation, to mitigate these risks and prevent future downtime.

Predictive analysis enables businesses to take a proactive stance towards IT management, rather than merely reacting to issues as they arise. By addressing potential problems before they escalate, organizations can minimize the impact on uptime, productivity, and customer satisfaction, thereby maintaining a competitive edge in the market.

In today’s fast-paced and interconnected business environment, maintaining optimal uptime is critical for ensuring operational efficiency, customer satisfaction, and business success. Managed IT services offer a proactive approach to IT management, leveraging advanced monitoring, management, and predictive analysis techniques to prevent downtime and enhance business productivity.

By entrusting the responsibility of IT maintenance and management to experienced MSPs, businesses can focus on their core activities while enjoying the peace of mind that comes with knowing their IT infrastructure is in capable hands. With proactive monitoring, management, and predictive analysis, managed IT services empower organizations to stay ahead of potential issues, minimize downtime, and drive continuous improvement in performance and reliability.

In conclusion, embracing managed IT services is not just about addressing immediate IT needs; it’s about investing in the long-term resilience and success of your business in an increasingly digital world. So, if you haven’t already considered managed IT services for your organization, now might be the perfect time to explore the benefits they can offer in improving overall uptime and driving business growth.

Ready to transform your IT strategy with a partner that understands your local needs?
Contact Local IT Service for cutting-edge solutions that propel your business forward.

Is Moving To The Cloud The Right Play For Your Business?  

ncover the benefits, scalability, and efficiency that come with cloud solutions. Is moving to the cloud the right play for your business

Is Moving To The Cloud The Right Play For Your Business?

Businesses are increasingly making the shift from traditional server setups to the limitless possibilities offered by cloud based solutions. This shift signifies not just a technological upheaval but also ushers in a plethora of advantages that can transform the functioning of organizations. In this article, we’ll examine if moving to the cloud is the right play for your business  and delve into some of the top cloud-based platforms, such as Microsoft Azure, Amazon Web Services (AWS), and Zoho.

1. Cost Efficiency and Scalability  

One of the foremost advantages of migrating to the cloud is the significant cost savings and scalability it offers. Traditional servers often require substantial upfront investments in hardware and maintenance. In contrast, cloud solutions operate on a pay-as-you-go model, allowing businesses to scale their resources based on demand. This not only optimizes costs but also ensures that you only pay for the resources you use.

2. Flexibility and Accessibility  

Cloud computing provides unparalleled flexibility by enabling remote access to data and applications from anywhere with an internet connection. This flexibility is especially crucial in today’s globalized and remote work environments. Services like Microsoft Azure and AWS empower businesses to embrace remote collaboration seamlessly, fostering enhanced productivity and agility.

3. Enhanced Security Measures  

Contrary to common misconceptions, cloud-based solutions often provide robust security features. Major cloud service providers invest heavily in state-of-the-art security protocols, data encryption, and regular compliance audits. This ensures that your business data is safeguarded against potential threats, often surpassing the security measures implemented in traditional server setups.

4. Automatic Updates and Maintenance  

Cloud-based solutions alleviate the burden of manual updates and maintenance tasks that are prevalent in traditional server environments. Providers like Zoho, Microsoft, and AWS handle updates and patches automatically, ensuring that your systems are running on the latest software versions without disrupting your operations.

5. Scalable Storage Solutions  

As businesses grow, so does their data storage needs. Cloud solutions offer scalable storage options that can adapt to changing requirements seamlessly. Whether it’s Microsoft Azure’s Blob Storage, AWS’s S3, or Zoho’s robust cloud storage solutions, businesses can effortlessly manage and expand their data storage capacities without the hassle of physical upgrades.

6. Disaster Recovery and Business Continuity  

Cloud computing acts as a safeguard against data loss and disruptions, providing robust disaster recovery options. Microsoft Azure, AWS, and Zoho offer redundant data storage across multiple servers and locations, ensuring that your business can swiftly recover from unforeseen disasters with minimal downtime.

The move to the cloud is not just a technological upgrade; it’s a strategic decision that can redefine the way businesses operate in the digital age. Microsoft Azure, Amazon Web Services, and Zoho exemplify the capabilities of cloud-based solutions, offering a host of benefits that go beyond traditional server setups. Embrace the cloud today, and unlock the potential for innovation, efficiency, and growth in your business.

Local IT Service stands as your local ally in this journey, offering a team of experts, cost-efficient solutions, enhanced security, scalability, and a proactive problem-solving approach. By partnering with us, you’ll have the freedom to focus on what you do best, while we handle the complexities of technology. Don’t hesitate – take that step toward unlocking the numerous advantages that Local IT Service can offer your business. Contact us today, and let’s empower your business for a successful digital future. 

The Critical Role of Patch Management

cyber security
The Critical Role of Patch Management

The Critical Role of Patch Management

In the ever-evolving landscape of cybersecurity, staying ahead of potential threats is paramount to the safety and stability of any organization. The critical role of patch management is one often underestimated yet crucial to a fully secure business. Neglecting regular updates and patches can leave your company vulnerable to cyber attacks, compromising sensitive data, damaging your reputation, and causing financial losses. In this blog, we will delve into the importance of patch management, the risks associated with neglecting it, and the substantial benefits it brings to the table.

Understanding Patch Management:

Patch management involves the systematic process of identifying, acquiring, testing, and applying patches (software updates) to systems and applications. These patches are designed to address vulnerabilities, fix bugs, and enhance the overall security of software. Regular and timely application of patches is essential to maintain a robust defense against the ever-growing array of cyber threats.

The Risks of Ignoring Patch Management:

  1. Increased Vulnerability:

    • Cybercriminals are quick to exploit vulnerabilities in outdated software. Ignoring patches leaves doors open for attackers to exploit known weaknesses, putting your entire digital infrastructure at risk.

  1. Data Breaches:

    • Unpatched systems are a prime target for hackers seeking unauthorized access to sensitive data. A successful breach can lead to the exposure of customer information, financial records, and other confidential data.

  1. Malware and Ransomware Attacks:

    • Outdated software is a breeding ground for malware and ransomware. Cybercriminals often leverage known vulnerabilities to deploy malicious code, potentially causing irreversible damage to your organization’s digital assets.

  1. Reputation Damage:

    • A security breach can tarnish your company’s reputation. Clients and partners may lose trust in your ability to safeguard their information, leading to a loss of business and credibility.

  1. Financial Consequences:

    • The aftermath of a cyber attack can result in significant financial losses. Remediation costs, legal fees, and potential fines can quickly accumulate, placing a strain on your company’s resources.

The Benefits of Proactive Patch Management:

  1. Enhanced Security:

    • Regularly updating software ensures that security vulnerabilities are promptly addressed, reducing the likelihood of successful cyber attacks. This proactive approach strengthens your organization’s overall security posture.

  1. Compliance Adherence:

    • Many industries have regulatory requirements mandating the implementation of security measures, including regular software updates. Adhering to these regulations not only protects your organization but also ensures legal compliance.

  1. Improved System Performance:

    • Patches not only fix security vulnerabilities but also address performance issues and enhance system stability. A well-maintained and optimized digital infrastructure contributes to increased productivity and operational efficiency.

  1. Reduced Downtime:

    • Proactively managing patches helps prevent system crashes and downtime caused by security incidents. This ensures uninterrupted business operations and minimizes the impact on productivity.

  1. Strategic Defense Against Evolving Threats:

    • Cyber threats are constantly evolving. Patch management allows your organization to stay one step ahead by adapting to new vulnerabilities and deploying defenses before they can be exploited.

  1. Preservation of Reputation:

    • Prioritizing cybersecurity through effective patch management demonstrates a commitment to protecting your stakeholders’ data. This dedication contributes to the preservation of your company’s reputation and fosters trust among clients, partners, and employees.

In a digital era where cyber threats are pervasive and ever-evolving, patch management emerges as a linchpin in safeguarding your company’s digital fortress. The risks associated with neglecting this critical aspect of cybersecurity are too significant to ignore. By embracing a proactive approach to patch management, organizations not only protect themselves from potential breaches but also reap the manifold benefits of an optimized, secure, and resilient digital infrastructure. It’s time to recognize patch management as a strategic investment in the longevity and success of your business in the digital age.

With our expertise and proactive approach, you can focus on your business with the assurance that your data is protected. Don’t wait for a breach to realize the importance of robust security measures. Contact Local IT Service today, and let’s build a safer future together.

 

Embracing the Future: The Compelling Case for Investing in Local IT Solutions in 2024

Embracing the Future: The Compelling Case for Investing in Local IT Solutions in 2024

In the ever-evolving landscape of business technology, the importance of robust IT solutions cannot be overstated. As we step into 2024, the need for businesses to stay ahead of the curve is more critical than ever. One emerging trend that deserves careful consideration is the shift towards investing in local IT solutions. In this blog post, we will explore the compelling reasons why businesses should prioritize local IT solutions in 2024 and the myriad benefits they offer.

Tailored Solutions for Local Challenges

Local IT solutions are designed with a deep understanding of the unique challenges faced by businesses within a specific region. Whether it’s compliance with local regulations, addressing industry-specific needs, or understanding the cultural nuances of a particular market, local IT providers are well-positioned to offer tailored solutions. This level of customization ensures that your IT infrastructure aligns seamlessly with the specific requirements of your business environment.

Below, we have listed some specific ways that Local IT Solutions can be tailored to the needs of your business:

Adapting to Regional Internet Infrastructures: Tailoring network solutions to accommodate the varying speeds and reliability of internet services in rural vs. urban areas, ensuring all regional offices stay efficiently connected without interruptions.

Customizing for Local Market Preferences: Developing e-commerce platforms that cater to the payment preferences and shopping habits of the local population, such as integrating popular local payment gateways or offering region-specific promotions.

Language and Cultural Localization: Implementing multilingual support systems and culturally relevant user interfaces to resonate with the local workforce and customer base, ensuring smoother operations and better customer engagement.

Climate-Adapted Hardware Solutions: Designing IT infrastructures that withstand local climatic conditions, like enhanced cooling systems in hotter regions or humidity controls in coastal areas, to prolong equipment life and reduce maintenance costs.

Faster Response Times and Support

When it comes to IT support, the speed of response can make all the difference. Local IT solutions providers offer the advantage of proximity, enabling faster response times and more efficient on-site support when needed. This rapid response ensures that any IT issues are addressed promptly, minimizing downtime and allowing your business to operate smoothly.

Enhanced Data Security and Compliance

Data security is a top concern for businesses, especially considering the increasing frequency and sophistication of cyber threats. Local IT solutions providers are well-versed in the specific data security regulations of their region. By partnering with a local provider, businesses can ensure compliance with local data protection laws, minimizing the risk of legal issues and data breaches. This heightened focus on security is crucial in an era where data privacy is paramount. Below are some examples showing how data security and compliance can be specifically tailored to address challenges and practices relevant to your business:

HIPAA Compliance for Healthcare Data: Customizing IT solutions to comply with the Health Insurance Portability and Accountability Act (HIPAA), ensuring patient data is securely managed and exchanged. This includes encrypted storage and transfer of patient records, audit trails, and access controls specifically designed for healthcare providers in the U.S.

SOX Compliance for Financial Reporting: Implementing robust IT controls to comply with the Sarbanes-Oxley Act (SOX) for American public companies. This involves setting up secure data management systems, ensuring accurate financial reporting, and maintaining a transparent audit trail to protect investors and maintain public confidence in the securities markets.

CIPA Compliance for Educational Institutions: Adapting internet safety policies to comply with the Children’s Internet Protection Act (CIPA) for schools and libraries. This includes integrating safe browsing technologies, content filtering tools, and monitoring systems to protect students from harmful online content, a crucial consideration for educational IT infrastructure in the U.S.

Localized Cybersecurity Threat Monitoring: Establishing dedicated cybersecurity operations centers focused on monitoring and responding to threats specific to American businesses. This involves analyzing trends in cyber-attacks within the U.S., such as specific malware targeting American financial institutions or retail chains, and tailoring defenses accordingly.

State-Specific Data Privacy Laws Compliance: Navigating the patchwork of state-specific data privacy laws, such as the California Consumer Privacy Act (CCPA) or New York’s SHIELD Act, ensuring businesses operate in compliance with the diverse and evolving privacy regulations across different states.

Community Engagement and Support

Investing in local IT solutions fosters a sense of community engagement and support. By choosing local providers, businesses contribute to the growth and sustainability of their local economies. This engagement goes beyond mere transactions; it builds relationships and a sense of shared responsibility. Local IT providers understand the importance of supporting their community, and this commitment often translates into personalized service and a genuine interest in the success of local businesses.

LocaL IT Solutions Offer Cost-Effective Solutions

Contrary to the misconception that local IT solutions may be more expensive, they often provide cost-effective alternatives. Local providers typically have a better understanding of the economic landscape and can offer competitive pricing tailored to local budgets. Additionally, proximity can result in reduced travel expenses for on-site visits and faster project delivery, leading to overall cost savings for businesses.

Customized Scalability for Local Growth

Local IT providers are familiar with the growth patterns and opportunities specific to their region. This insight allows them to design scalable IT solutions that align with the growth trajectory of local businesses. Whether you’re a startup looking to expand or an established business gearing up for growth, local IT solutions can provide the scalability needed to adapt to changing demands and seize new opportunities.

Local IT Solutions Offer Improved Communication and Collaboration

Effective communication and collaboration are the cornerstones of business success. Local IT solutions providers understand the importance of seamless communication within the local business ecosystem. They can integrate tools and technologies that enhance collaboration among employees, partners, and customers. This focus on improving communication can lead to increased efficiency, innovation, and a more cohesive work environment.

Agility in Adapting to Local Trends

Local IT providers are inherently more attuned to the trends and developments shaping their region. This local awareness allows them to proactively integrate emerging technologies and adapt to changing market dynamics. By leveraging the agility of local IT solutions, businesses can stay ahead of the curve, ensuring that their technology infrastructure remains relevant and competitive in the local market. Below are some examples of how businesses can benefit from IT solutions that are agile and responsive to local trends, regulatory changes, and cultural nuances, ensuring they remain relevant and competitive in a fast-moving market:

Real-Time Tech Trend Integration: Quick adoption of emerging technologies popular in the U.S. market, such as 5G networks, AI-driven customer service, or blockchain for secure transactions. American IT providers can rapidly integrate these technologies, keeping businesses at the forefront of innovation and customer expectations.

Responding to E-Commerce Shifts: Adapting to the fast-paced changes in American e-commerce trends, such as the rise of mobile shopping and same-day delivery services. Tailoring IT infrastructure to support these demands ensures businesses remain competitive and responsive to consumer preferences.

Local Market Analytics: Utilizing advanced analytics to understand and predict regional market trends within the U.S., from the tech-savvy consumers of the West Coast to the industrial demands of the Midwest. This allows for rapid adjustment of services and products to meet the specific needs of each market.

Adaptation to American Regulatory Changes: Staying agile with the ever-changing landscape of U.S. regulations, such as net neutrality laws or digital taxation. American IT solutions can quickly pivot to ensure compliance and capitalize on regulatory changes, turning potential challenges into opportunities.

Localized Disaster Recovery Planning: Tailoring disaster recovery and business continuity plans to address threats most relevant to specific American regions, such as hurricanes in the Southeast, earthquakes on the West Coast, or cyber-attacks targeting financial hubs like New York City.

Cultural Trend Alignment: Aligning IT services with American cultural trends, such as integrating social media strategies reflecting popular platforms in the U.S. or adapting user interfaces to American holidays and events, enhancing customer engagement and relevance.

Sustainability and Environmental Considerations

As businesses increasingly recognize the importance of sustainability, partnering with local IT solutions providers can align with environmental goals. Local providers are more likely to implement sustainable practices, such as energy-efficient solutions and responsible disposal of electronic waste. This commitment to sustainability not only benefits the environment but also enhances the corporate social responsibility profile of businesses.

In the fast-paced world of business, staying ahead requires a strategic approach to technology. As we step into 2024, the case for investing in local IT solutions has never been more compelling. From tailored solutions and faster support to cost-effectiveness and community engagement, the benefits are diverse and impactful. By choosing local IT providers, businesses not only gain a technological edge but also contribute to the growth and sustainability of their local communities. As you navigate the complex landscape of IT decision-making, consider the undeniable advantages that local IT solutions bring to the table, paving the way for a future-ready and resilient business.

Local IT Service with Proven Results

The right IT partner isn’t just an option; it’s a necessity for staying ahead. With Local IT Service, you’re choosing a partner that understands the unique challenges and opportunities of the American business market. Our tailored, agile solutions ensure that your business is not just equipped for today but is also primed for the future. Don’t let your IT needs be an afterthought. Contact Local IT Service today, and let’s ensure your technology is driving your business forward, adapting with you, and securing your place at the forefront of your industry.

Ready to transform your IT strategy with a partner that understands your local needs?
Contact Local IT Service for cutting-edge solutions that propel your business forward.

Do You Have an IT Disaster Recovery Plan?

IT Disaster Recovery Plan

Do You Have an IT Disaster Recovery Plan?

A disaster recovery plan (DRP) is a document that outlines how your organization will recover from a disaster. A disaster can be anything from a natural disaster to a cyberattack. A DRP should include a plan for how you will restore your IT systems, data, and applications.

Why do you need an IT disaster recovery plan?

There are many reasons why you need an IT disaster recovery plan. Here are a few of the most important ones:

  • To protect your business. A disaster can have a devastating impact on your business. If you don’t have a DRP, you could lose data, customers, and revenue.
  • To comply with regulations. Some industries, such as healthcare and financial services, are required to have a DRP in place.
  • To save time and money. A DRP can help you to recover from a disaster more quickly and efficiently. This can save you time and money in the long run.

What should be included in an IT disaster recovery plan?

An IT disaster recovery plan should include the following information:

  • A list of your critical systems and data. These are the systems and data that are essential for your business to operate.
  • A plan for how you will back up your data. Your backups should be stored off-site in a secure location.
  • A plan for how you will restore your systems and data. This plan should include the steps that you will need to take to get your systems back up and running.
  • A team of people who will be responsible for implementing the DRP. This team should be made up of IT professionals and business leaders.

How often should you update your disaster recovery plan?

Your IT disaster recovery plan should be updated on a regular basis. This is because your systems and data may change over time. You should also update your plan if your business changes or if there are new regulations that you need to comply with.

An IT disaster recovery plan is an essential part of any business’s risk management strategy. By having a DRP in place, you can help to protect your business from the financial and operational impact of a disaster.

Here are some additional tips for creating an IT disaster recovery plan:

  • Start by identifying your critical systems and data. These are the systems and data that are essential for your business to operate.
  • Develop a plan for how you will back up your data. Your backups should be stored off-site in a secure location.
  • Test your DRP regularly. This will help you to make sure that your plan is working and that your team knows what to do in the event of a disaster.
  • Keep your DRP up to date. Your DRP should be updated on a regular basis to reflect changes in your business and your IT environment.

By following these tips, you can create an IT disaster recovery plan that will help your business to recover from a disaster quickly and efficiently.

When it comes to ensuring your data’s security while setting up your IT Disaster Recovery P, ComRes is here for you. Call us today at 954-462-9600 or fill out our online form to receive more information on how we can help your business technology thrive, maximize your potential, and protect your files to the fullest!

3 Things You Should Know About Firewall Security

Firewall Security Information

3 Things You Should Know About Firewall Security

A firewall is a network security device that monitors and controls incoming and outgoing network traffic. Firewalls are used to protect networks from unauthorized access, viruses, and other threats.

There are three important things you should know about firewall security:

Firewalls are not a silver bullet.

Firewalls can help to protect your network, but they are not a guarantee of security. You should also have other security measures in place, such as antivirus software and intrusion detection systems.

Firewalls need to be configured correctly.

If a firewall is not configured correctly, it can actually do more harm than good. You should make sure that your firewall is configured to allow only authorized traffic and to block unauthorized traffic.

Firewalls need to be updated regularly.

Firewall vendors release security updates on a regular basis. You should make sure that your firewall is up to date with the latest security patches.

In addition to these three things, there are a few other things you should know about firewall security:

  • Firewalls can be hardware or software devices. Hardware firewalls are dedicated devices that are specifically designed for firewall security. Software firewalls are software programs that are installed on a computer or server.
  • Firewalls can be configured to filter traffic based on a variety of criteria. This includes the source and destination IP addresses, the ports that are being used, and the type of traffic.
  • Firewalls can be used to create security zones. This allows you to segment your network into different security zones, each with its own set of security rules.

Firewall security is an important part of any overall security strategy. By understanding these three things, you can help to ensure that your firewall is configured and used properly to protect your network.

Here are some additional tips for firewall security:

  • Use a firewall that is designed for your specific needs. If you have a small home network, you may not need a dedicated hardware firewall. However, if you have a large business network, you will need a firewall that can handle the traffic volume.
  • Keep your firewall software up to date. Firewall vendors release security updates on a regular basis. You should make sure that your firewall software is up to date with the latest security patches.
  • Use strong passwords for your firewall. The default passwords for firewalls are often weak. You should change the default passwords to strong passwords that are difficult to guess.
  • Monitor your firewall logs. Firewall logs can provide you with valuable information about the traffic that is passing through your firewall. You should monitor your firewall logs regularly to look for any suspicious activity.

Firewall security is an important part of any overall security strategy. By following these tips, you can help to ensure that your firewall is configured and used properly to protect your network.

When it comes to ensuring your data’s security while setting up and maintaining your firewall security, ComRes is here for you. Call us today at 954-462-9600 or fill out our online form to receive more information on how we can help your business technology thrive, maximize your potential, and protect your files to the fullest!

Is My Data Safe On The Cloud?

Cloud Services

What Is The Cloud? 

Cloud storage and services are becoming increasingly popular, and most of us are currently using these methods– at least sometimes– whether we are fully aware of it or not. Businesses everywhere are making the switch to store their data in the cloud.

If you’re not quite sure what this means, the cloud refers to any type of software or service that isn’t located on your personal computer or device, but instead runs on the internet. The data you save on the cloud is stored on the servers of third parties (companies such as Amazon, Google, and Microsoft, etc). Google Docs, Yahoo Mail, and Dropbox are all examples of popular services that are cloud-based, though those are only a few of the growing companies implementing these services.

So, as with most new-tech concepts, and especially those that involve third parties, the question arises: is my data safe? It is certainly useful and freeing not to have bulky files and data sitting on your desktop or external hard drive, and comforting to know that you’ll still have access to those files even in the event of a computer crash or other breakage, yet somehow the concept of a floating cloud of data managed by someone else feels a bit less private.

Reasons Why The Cloud Is A Safe Option 

The truth is, data that you save with cloud service providers may likely be safer than the information you’ve stored on your personal computer’s hard drive. The reason for this is that security measures undertaken by larger companies providing cloud services are likely to be more robust and powerful than the ones you have protecting your home computer and devices. Reputable cloud service providers simply have stronger cybersecurity measures.

Encrypted Files 

Files stored on the cloud are encrypted, meaning that the files are protected, and only someone with the right encryption key/access (you) can decrypt them. This way of scrambling your data makes the files much harder for hackers to get into, as not even your cloud provider can decrypt your files or access their contents. This is a common procedure in the cloud storage industry, and it is often referred to as end-to-end or zero-knowledge encryption.

Consistent Updates

Cloud service providers are also constantly checking for updates and maintenance, making sure that no update is passed over or missed. The reason for this is simple; many times updates contain fixes or solutions to bugs or weak links in a program, and by staying the most up-to-date on all of your updates you make sure not to miss anything important. Since these updates can be missed easily on a personal device, most cloud services are a bit more regimented when it comes to routine updates.

Protection Tools

Professional cloud service providers often have multiple tools in their belt to help keep your data safe, including firewalls, AI tools and auto-patching. Firewalls are used to filter out any suspicious traffic coming into a network, keeping your data behind a “wall.” This makes it more difficult for hackers to sneak malware or viruses through. AI (artificial intelligence) programs and auto-patching rely on built-in algorithms to seek out and identify any possible weaknesses or vulnerabilities in security measures, constantly overseeing your data and making sure that it’s safe. Patches are used to eliminate entry points and to ensure proper security.

Redundancy

Most of the biggest cloud providers also practice a thing called redundancy, a communications pathway that has additional links to connect all nodes in case one link goes down. So, since the data you store in the cloud actually lives on physical servers, redundancy means that each file is actually copied multiple times and then exists on multiple servers, in independent data centers around the US or even around the world.

This basically means that they keep your data extra backed-up, in the case of a power outage, hardware failure, natural disaster, etc. This backed-up data will remain available to you no matter what happens, keeping it consistently safe and accessible. This system is so fail-safe that Amazon Web Services estimates the chance of losing your data from the cloud is just one in 100 billion.

Constant Monitoring

Most major cloud storage providers have dedicated operations centers staffed with experts in cybersecurity working around the clock. These teams are specifically trained to monitor activity and look for any potential threats. They also have the tools necessary to block out any threats or intruders.  

Your cloud provider will also often hire outside security companies to test their servers and software regularly, making sure they are safe from hackers, cybercriminals and the latest malware and viruses. This outside testing boosts the odds that your cloud provider will have the defenses needed to keep your files away from hackers.

Most data centers also ensure the security of the physical servers which hold your data, and keep them patrolled around the clock by professional security teams. These important servers are often kept in locked cages as an extra precaution against theft.

Things You Can Do To Increase Cloud Security 

Disconnect Your Devices

When you are not using it, always log out of your cloud account, and make sure to turn on the automatic time-out feature if your cloud provider offers it. If your computer, smartphone, and other devices stay logged in to your cloud storage account when you’re not using them, that provides a potential entry point for intruders. Also, by leaving your devices logged in, you allow anyone who gets hold of your device to break into your cloud storage.

Turn On Two-Factor Authentication

Two-factor authentication provides an additional step for you to access your data, therefore making it twice as safe and protected. Often this means that you must provide a password and one-time verification code in order to access your files. These codes are sent to your email or device, so even if a hacker guesses your password they are still locked out.

Check Shared Files

It is important to periodically audit which files and folders you’ve shared from your cloud account, and revoke access for anyone who no longer needs it. If your cloud provider offers links with passwords and expiration dates, put these features to use instead of sharing unrestricted access to your files. This can protect your information in the long-run.

How ComRes Can Help 

It can be scary to embark on your new cloud journey alone. When it comes to ensuring your data’s security while implementing and maintaining your cloud services, ComRes is here for you. Call us today at 954-462-9600 or fill out our online form to receive more information on how we can help your business technology thrive, maximize your potential, and protect your files to the fullest!

How to Protect Your Company From Ransomware Attacks

Ransomware Attacks

As the world wide web continues to grow and take over how we operate in nearly every way, cyber threats and attacks are also on the rise. Hackers and scammers never fail to jump on any opportunity they can for an easy payday. And, if you’re a small business owner, that threat is multiplied.

Small businesses often don’t have the same cyber security or resources as their larger counterparts, making them a larger target for those who know how to infiltrate the system. However, there are certain measures you can take that will greatly decrease your chance of becoming a victim of ransomware attacks.

 1. Up-To-Date  Software

Updates for various programs and apps can be available for many different reasons, but often a reason is that they have updated their security or fixed previous bugs or issues. By staying on top of your program updates (for your computer, various apps and software you use, as well as your security programs) you can be sure that you’re doing your best to eliminate those possible bugs or holes in the system.

Many ransomware attacks use older versions for which their are security software defenses, so have alerts set to remind you of updates or check for them regularly. This is a simple and basic first step you can take to help protect yourself, your business and your finances from vicious ransomware attacks.

2. Strong Passwords and Multi-Factor Authentication

The days of choosing “password” as your password are over! Now it is recommended for passwords to be a certain length (8 characters or more), contain symbols or numbers, and even contain capital letters to decrease the chances of hackers figuring them out. Besides these popular tactics, also try not to use sequential numbering or lettering (1234, abc, etc.), repetitive characters (xxxx, etc.), context-specific passwords (such as your name or the name of your business), and any old passwords that may have been exposed in a data breach. By implementing strong passwords company-wide, you are essentially “locking the front door” of your business, one of the most basic yet important steps to cover when it comes to cyber security.

While you should always do your best in choosing the right passwords, unfortunately even strong passwords can often be compromised, potentially costing organizations money and data loss. Multi-factor authentication is the term used for when a user needs to provide more than a single factor to access a platform, system or network. This could be a code texted to a separate device, a verification email, security questions, fingerprint requirement, etc. The result of multi-factor authentication is a more layered defense to ransomware attacks. An auto-setting that locks accounts after a certain amount of failed attempts is another good layer of defense.

 3.  Multiple Security Tools

While one security program might seem like enough, the more protection you have against ransomware attacks, the better. These different security tools can include firewalls, anti-virus software, anti-malware software, spam filters and cloud data loss prevention. By combining your defenses, you have backup protection in the event that one of these security measures fails. Don’t leave any weaknesses for an attack to happen!

 4. Awareness Training 

A common way for a ransomware attack to be successful is from human error or negligence. If staff is not properly trained in the ways of avoiding such attacks, then they could accidentally compromise a company’s data and systems. Whether intentional or not, the term for this is an “insider threat.” Lack of training and awareness can turn a hard-working and well-meaning employee into a weak link for your company and your data.

Educate all staff with basic training about how to be cautious regarding ransomware, and you will eliminate many opportunities for an attack to strike!

 5. Back Up Your Data 

Having a strong back-up strategy that extracts and saves your company’s data daily can be another asset when it comes to fighting against ransomware attacks, allowing you to continue running your business as usual even if an attack is successful. This plan should include off-site storage and regular testing of images and other saved data to ensure their integrity.

 6. Spam Filters 

Strong spam filters are simply another wall of defense for yourself and your organization, preventing phishing emails and other malware tools from reaching your devices and employees. The less spam that gets through, the less likely your staff is to fall for a trick or click on the wrong link, potentially putting your company’s data at risk.

 7. Be Careful What You Click On 

Some of the biggest and oldest cyber scams are run through emails and pop-up links, and while we should know better by now, there are certainly people who still continue to fall for these tricks. Be wary of clicking on any link in an email or pop-up message, unless you are certain that it’s coming from a legitimate source. Often, in cases of phishing or spam, these links contain malware that can weaken your computer’s defense. If you have any question, contacting the correct people to verify that information is always a safer step than to click on a link you’re unsure about. Hovering your mouse over a link can also reveal the URL that it leads to, potentially tipping you off to a faulty or suspicious link.

Some spam email and pop-ups are made to look similar to legitimate sites, so it is important that you listen to your gut and refrain from clicking on anything that seems off to you.

While these tips should all be followed in order to fight against hackers and vicious ransomware, the use of a third-party company may give you some peace of mind that you are doing your very best to ensure complete cyber safety; protecting yourself, your employees, and your data to the fullest extent. Contact ComRes today by filling out our online form, or call us at 954-462-9600 to receive more information on how we can protect your business, and the many other services we have to offer!

Tips For Choosing An IT Support Provider In Florida 

The rapid evolution of technology has forced companies to take current approaches and implement modern technology for their daily operation. It has become critical for businesses to stay up to date with the security trends and communication channels to smoothen their workflow and stay ahead of the competition. With so many companies offering IT support, it becomes arduous to choose a company that can tailor your needs and provides exceptional results. If you are a business owner and looking for an IT support provider in Florida, we recommend taking a quick look at some tips that will definitely benefit your firm.

Choose A Local IT Solution Company 

If you are operating in a local area and looking for IT-related help, it is best for you to hire a company that has been operating in the local area. Hiring a local company increases productivity and ultimately your revenue. ComRes has been a go-to IT solution for business in Florida for over 15 years and we are happy to consult you with an IT solution that best fits your needs.

Don’t Ignore Customer Support

It is common to experience, errors, and system failure if you are working on new technology. In case of emergency, you want your IT service provider to help you at lightning speed. It becomes necessary to find a company that offers 24/7 support and can help you solve your problem via remote access.

Experience Is Key 

You might have stumbled upon countless IT service providers promising dazzling results and willing to jump on new challenges.  A top-notch IT support provider will have many years of experience. Before finalizing the deal, research the company history, companies they have worked for, and what sort of feedback are they receiving from their clients. The more experience a company has the more they have ideas about how to handle stress and challenges.

Adaptability 

The value of adaptation and flexibility cannot be overstated. The corporate world is always evolving, and so are your company’s demands. Having an IT service provider who is up to speed on the latest innovations can help you by providing a variety of services to meet your demands.

Knowledge Of Your Industry 

You should find out if your IT service provider is familiar with the sort of business you run. It may be challenging to accept services from your IT service provider if they have no knowledge or expertise in your industry. They may not be aware of or comprehend your expectations. As a result, if you speak with their staff, you will learn a lot about their perspectives on your sector. You will also learn if they have already worked with such an organization. Those in charge of your company’s general operations must know whether they have at least that fundamental expertise. It is critical in several ways to provide the best experience.

It is a tricky task to choose an IT support provider in Florida since there are so many options available for you. Budget, experience in your industry, adaptability, scalability, and trustworthiness are some of the key factors to consider before choosing an IT solution. If you are looking for an IT service provider with years of experience and experienced staff, don’t look beyond ComRes. You can easily get in touch with us via our online form or simply call us at 954-462-9600 to discuss your project.

5 Things to Look For in a Local IT Service

IT Services - IT service company

When it’s crunch-time and you have a server down or can’t log into your computer, you need assistance, fast. Having a reliable and quality IT service provider can make the difference of a sale going through, a customer gained or lost, or even overall employee satisfaction. These days, with technology running seemingly every aspect of the modern world, nothing is more frustrating or hindering than when a technological issue slows you down.  Use these tips below to make sure that you are making the best and most educated decision when choosing an IT service provider.

Experience and Certifications

This can be a simple way to see how advanced or knowledgeable a company is before you pay for their services. Certification programs are offered by most technology vendors to companies or professionals who service their products. By reviewing with a company what certifications their employees have and how often they are renewed, you can get a general idea of the skill level and dedication the company has to ensure quality IT service. In addition, since the world of technology is constantly updating and advancing, it is essential for your IT support company to stay up-to-date on the latest programs and trends. By asking a company if they have an ongoing budget for education, as well as asking if their employees are cross-trained in different systems, you can better judge how well-rounded their employees are, and therefore how much help they will be in different situations.

No Long-Term Contracts

Long-term contracts are never ideal, especially with a new company that you are trying out. As much as slightly lower rates can seem tempting if you’re in a longer-term contract, you do not want to be “stuck” with a company that you are not truly happy with, receiving sub-standard IT service. In addition, your company needs can change over time. Avoiding long-term contracts can allow you the freedom to stay with a service provider that truly is a good fit for you and your company, paying for only the services that you actively need each month. Ideally, look for a company with month-to-month contracts with an out clause of 30 to 60 days, giving you full freedom to only pay for what you need, and only pay for work that you are satisfied with.

Guaranteed Response Times/SLA Agreements

Service Level Agreements (or SLAs) should be outlined clearly in your contract with your IT service company, clearly stating their commitment to a response time from when you submit your request, as well as what happens if this time frame is not met. Keep in mind, most SLA’s refer to the time it takes for a company to respond to the request, not necessarily fix the problem. As each IT issue can vary greatly, it is not realistic or honest to commit to a standard time frame for all issue resolutions. If a company gives a standard time frame for the completion of all requests, this is a red flag that the company is dishonest, as this cannot be feasible consistently.

Proactive Services

While a large part of IT service revolves around fixing technological problems, the best IT support comes with additional proactive management. By offering regular meetings to review and plan your business’ needs, a good IT service company will help you to choose the right tools and preventative measures to keep your office affairs running smoothly, reduce downtime, and make sure that your employees are working at their highest potential. In addition, proactive solutions can help reduce future bugs and errors. Company goals should be discussed and put into consideration for future technological planning and IT service.

Data Security Expertise

Cyber security threats are constantly evolving, and this is an area that a good IT service technician needs to be up-to-date on. Every company should be protected to the highest extent, as the ramifications of a security breach can be monumental. If your IT service company is not up to speed on the latest security measures, they cannot protect you in the best way possible. In addition, if you are in a regulated industry, your IT service provider needs to be aware of that industry and how to make sure your company is compliant. By asking a service provider the right questions regarding how they handle and stay up-to-date with cyber security, you can determine if this company will give you the protection you need.As technology grows and encompasses the world around us, our tech support must grow with it.  

As technology grows and encompasses the world around us, our tech support must grow with it.  With the right help, your company can stay ahead of problems, be quick to have issues resolved, and make sure that if there are any hindrances in your business, technology isn’t one of them! Here at ComRes, we are dedicated to making sure our customers receive only the best proactive and reactive solutions for their technology.

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