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IT Services
Our IT Service Model
SUPPORT
PROTECT
MANAGE
SUPPORT
ComRes IT Service provides you with friendly, knowledgeable technicians that answer your technical questions, fix critical issues, or manage IT projects.
PROTECT
ComRes IT Service support starts with protecting your devices. ComRes installs an RMM tool on your critical IT devices that help protect them from viruses, malware and DNS threats. Additionally, it helps managed critical security patches, gives ComRes the abiltiy to remotely access/manage your devices, or for your users to request assistance.Learn More
MANAGE
ComRes Managed IT Service provides the highest level of IT Service support by giving you Protection (RMM tools) ComRes labor Support, and complete management of your IT infrastructure ComRes Managed IT Service gives you an affordable monthly IT budget with the highest response times for IT Service. You will have access to ComRes IT Service support M-F, 8X5, or 7X24 with the plans you choose.
Block of Hours
Monthly
Time and Materials
Block of Hours
Block of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
Monthly
Our Managed Services offers the ultimate protection and support for your IT infrastructure. You get preventative maintenance, protection and preferred response time labor support to make sure your technology stays up.
Find out more about ComRes’ managed services and what they would cost for your organization.
Time and Materials
Time & Materials
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed IT Services Plan. Service response times are provided on a best-effort basis.
Service Rates
IT Technician | $225/hour |
Expedite Fee | $100
(if service is required in under 2 weeks) |
Other Fees/Policies
Travel time for on-site | Billed at labor rate |
Minimum cable charge | $300 |
Overtime labor multiplier | 1.5 times |
Holiday labor multiplier | 2.0 times |
Overtime Minimum Hours | 2 |
Holiday Minimum Hours | 3 |