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Ensure Your Critical Infrastructure
Works for You
Protect Each Device
The first step to ensure your business and ensuring your critical IT infrastructure is working for you and your organization is to protect each device properly.
Remote Monitoring
& Managment Tools
ComRes deploys Remote Monitoring and Management (RMM) tools on your IT devices such as servers, PC’s and smartphones which help protect you and enable ComRes to effectively service your IT infrastructure.
How ComRes protects your critical IT devices
Block of Hours
Monthly
Time and Materials
Block of Hours
Block of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
Monthly
Our Managed Services offers the ultimate protection and support for your IT infrastructure. You get preventative maintenance, protection and preferred response time labor support to make sure your technology stays up.
Find out more about ComRes’ managed services and what they would cost for your organization.
Time and Materials
Time & Materials
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed IT Services Plan. Service response times are provided on a best-effort basis.
Service Rates
IT Technician | $225/hour |
Expedite Fee | $100
(if service is required in under 2 weeks) |
Other Fees/Policies
Travel time for on-site | Billed at labor rate |
Minimum cable charge | $300 |
Overtime labor multiplier | 1.5 times |
Holiday labor multiplier | 2.0 times |
Overtime Minimum Hours | 2 |
Holiday Minimum Hours | 3 |