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IT Service Support
IT Service Support
Finding good IT Service support can be challenging. ComRes maintains a staff of IT technicians that can quickly help you fix IT issues, help you add staff, provide training or answer any technical questions you have.
ComRes IT Service Support is for customers who do not need constant management and labor support for their IT devices (Managed Services). Many customers only want to call us if they need help occasionally. For those customers, they can choose to ‘pay as they go’ with ComRes’ Time and Materials (T&M) IT Service labor support.
For customers that have larger IT Service support needs but are not ready for Managed Services, we offer several options to purchase ‘Blocks of Hours’. A block of hours gives you preferential response times over Time & Material support.
Managed IT
Block of Hours
Time and Materials
Managed IT
Managed IT Services
Our Managed Services offers the ultimate protection and support for your IT infrastructure. You get preventative maintenance, protection and preferred response time labor support to make sure your technology stays up.
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Monthly Per Desktop |
$29.99 | $99.99 | $119.99 |
| 1-hour labor/year per license | |
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| Remote Management/Monitoring | |||
| AntiVirus | |||
| Microsoft Patch Management | |||
| Monthly Device Report | |||
| AntiMalware | |||
| M-F/8X5 Remote Desktop Support | |||
| M-F/8X5 On-Site Desktop Support | |||
| Periodic Assessment Review | |||
| DNS Threat Protection | + $3 | + $3 | |
| Email Spam Filtering | + $4 | + $4 | |
| Event Detection/Remediation | + $9 | + $9 | |
| Device cloud backup (up to 50 GB) | + $3 | + $3 | |
Managed Device – Lite
MS – ComRes Managed Device Lite – includes:
* Labor M-F, 8X5 Support for customer PC * Anti-Virus client * Anti-Malware client * Remote assistance client w/ proactive monitoring * Microsoft Patch Management This plan is ONLY for a user that already has a Managed Desktop plan, but need support for additional devices such as a laptop. This is for users that may be part of domains but primarily using web apps |
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+ $39.99 | + $39.99 |
| Buy Now | Buy Now | Buy Now |
Block of Hours
Block of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
Time and Materials
Time & Materials
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed IT Services Plan. Service response times are provided on a best-effort basis.
Service Rates
IT Technician | $225/hour |
Service Order Fee | $200 (If you do not have blocks or service agreement) |
Other Fees/Policies
Travel time for on-site | Billed at labor rate |
Minimum cable charge | $300 |
Overtime labor multiplier | 1.5 times |
Holiday labor multiplier | 2.0 times |
Overtime Minimum Hours | 2 |
Holiday Minimum Hours | 3 |