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Managed IT Services
Taking a reactive approach to maintaining your IT networks is simply too costly. Uncertainty is a business killer. To be successful, companies must manage expenses and know that vital business systems will work as needed.
- Loss of Productivity
- Dissatisfied Customers
- Unbudgeted Maintenance Costs
Local IT Service is the smart, cost-effective alternative.
With our Managed IT Services, you’ll enjoy the benefit of a full team of IT specialists keeping your systems in excellent working order. For a small, fixed monthly fee, we monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other preventive measures. Local IT Services can help manage your technology so that in most instances you don’t even know there was an issue.
Your organization must always be up. You have a business to run and do not have the time or resources to solve your IT Service issues. Local IT Service is designed you. Whether you are only 1 user, an office with 20 people, or have multiple locations, Local IT Service helps you Support, Protect, and Manage your IT infrastructure so that you can do what you do best – run your business!
HOW OUR MANAGED IT SERVICES WILL HELP YOU
THE VALUE OF MANAGED IT SOLUTIONS
YOUR FULL-SERVICE IT PROVIDER
HOW OUR MANAGED IT SERVICES WILL HELP YOU
- Maintain 24/7 watch over your entire IT environment
- Identify and analyze server “events” for potential problems
- Remediate processes or services that fail
- Ensure security patches, service packs and anti-virus protocols are up to date
- Ensure that data backups are completed
THE VALUE OF MANAGED IT SOLUTIONS
Better Financial Planning: With Managed IT Services, you know how much you’re going to spend each month. No more guessing with your budget and productivity.
Our Team Is Your Team 24/7: When an issue arises, Local IT Service is already on the job — taking care of routine maintenance and ensuring IT systems are operating properly.
Your Systems Stay Optimized: Even when systems aren’t actually down, they can still run slow or inefficiently. Local IT Service solutions ensures that you are operating at maximum efficiency so you get the full value of your IT investment.
Faster Problem Resolution: With remote monitoring in place, Local IT Service can see a problem before you do, allowing us to reduce downtime.
YOUR FULL-SERVICE IT PROVIDER
Our Managed IT services covers a full spectrum of technology solutions, including:
- remote monitoring and management of your networks,
- 24/7 help desk support for users,
- business continuity solutions to ensure your company is prepared for any possible disruption.
IT Service: IT support for your devices and applications, Cyber security, data backup, firewalls, email support and more
VoIP/Phone Service: VoIP telephone service, IP Phones, business phone systems and SIP service
Phone and Computer Cabling: cabling and fiber for your office. Solutions from Hubbell, Blackbox, Corning, Siemon and more.
Surveillance Cameras: NDA-compliant surveillance solutions with cameras for any type of requirement
Access Control: card reader systems to control access to your business
Block of Hours
Monthly
Time and Materials
Block of Hours
Block of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
Monthly
Our Managed Services offers the ultimate protection and support for your IT infrastructure. You get preventative maintenance, protection and preferred response time labor support to make sure your technology stays up.
Find out more about ComRes’ managed services and what they would cost for your organization.
Time and Materials
Time & Materials
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed IT Services Plan. Service response times are provided on a best-effort basis.
Service Rates
IT Technician | $225/hour |
Expedite Fee | $100
(if service is required in under 2 weeks) |
Other Fees/Policies
Travel time for on-site | Billed at labor rate |
Minimum cable charge | $300 |
Overtime labor multiplier | 1.5 times |
Holiday labor multiplier | 2.0 times |
Overtime Minimum Hours | 2 |
Holiday Minimum Hours | 3 |