When contacting a computer repair company, most people have a clear idea of the type of service they require. They may even have some expectations; some reasonable and some not so much.
If you find yourself reaching out for help, there are several details to keep in mind in regards to expectations:
1. YOU GET WHAT YOU PAY FOR
This doesn’t mean you should pay a super high fee, but at the same time it’s important to remember that you get what you pay for.
Discuss the cost of service upfront, as this will give you a clear idea of if it fits your budget. Also, ask about any additional fees, such as those that may arise after the provider pinpoints the problem.
2. ON-SITE AND OFF-SITE SERVICE
While off-site service is most time efficient and cost effective, an on-site diagnosis and repair may be necessary in some cases.
Discuss the pros and cons with your computer repair company, as this will help you decide which path to follow.
Tip: on-site service typically costs more, so if you’re trying to save money it’s something you want to avoid.
3. DIAGNOSIS AND REPAIR OPTIONS
You pay a computer repair company to diagnosis and repair the issue as quickly as possible. However, some companies don’t have a good system in place for sharing their findings and communicating repair options.
Let the provider know that you’re interested in understanding what’s wrong with your computer, not just how to repair it.
4. HOW LONG WILL IT TAKE?
Even if you’re not in a big hurry to get your computer back, it’s safe to say that you don’t want to wait too long.
How long it takes to repair your computer depends on many factors, such as the cause and steps required to remedy the issue.
Your computer repair company should be able to provide a time estimate at the time of diagnosis.
When you know what to expect from a computer repair company, it’s easier to proceed with a clear mind.
At Bright Tech IT Solutions, we provide a variety of IT and computer repair services. If you require assistance, contact us and we’ll be happy to tell you what to do next.